PDF-Generator API incident

Document Generation Errors on API v4

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on January 10, 2024 affecting Document Generation Service, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 08:31 AM UTC
Resolved
Jan 10, 2024, 10:31 AM UTC
Duration
1h 59m
Detected by Pingoru
Jan 10, 2024, 08:31 AM UTC

Affected components

Document Generation Service

Update timeline

  1. investigating Jan 10, 2024, 08:31 AM UTC

    We are experiencing issues with the API v4, which causes some of the document generations to fail. We are investigating the root cause and working on solving the issue.

  2. monitoring Jan 10, 2024, 10:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 10, 2024, 10:31 AM UTC

    This incident has been resolved.