PDF-Generator API incident

Document Generation Errors

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on February 1, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 07:44 AM UTC
Resolved
Feb 01, 2024, 02:30 AM UTC
Duration
—
Detected by Pingoru
Feb 01, 2024, 07:44 AM UTC

Update timeline

  1. resolved Feb 01, 2024, 07:44 AM UTC

    Our document generation service experienced issues (HTTP 503 errors), and the service was not available for the customers between 02:20 and 02:30 UTC. We have identified that the root cause was a Redis Cache cluster crash, which was automatically resolved, and the service resumed working as expected.