PDF-Generator API incident

Issues with the service API endpoints

Critical Resolved View vendor source →

PDF-Generator API experienced a critical incident on April 3, 2024 affecting Document Generation Service, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 06:18 AM UTC
Resolved
Apr 03, 2024, 06:42 AM UTC
Duration
23m
Detected by Pingoru
Apr 03, 2024, 06:18 AM UTC

Affected components

Document Generation Service

Update timeline

  1. investigating Apr 03, 2024, 06:18 AM UTC

    We are experiencing issues with the API endpoints. We have identified the issues and will deploy a fix as soon as possible.

  2. identified Apr 03, 2024, 06:31 AM UTC

    We have identified the root cause of the issue and the team is solving the issue.

  3. monitoring Apr 03, 2024, 06:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 03, 2024, 06:42 AM UTC

    This incident has been resolved.