PDF-Generator API incident

Issues with the service API endpoints

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on April 10, 2024 affecting Document Generation Service and Customer Portal and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2024, 12:12 PM UTC
Resolved
Apr 10, 2024, 12:25 PM UTC
Duration
13m
Detected by Pingoru
Apr 10, 2024, 12:12 PM UTC

Affected components

Document Generation ServiceCustomer PortalEditor Service

Update timeline

  1. investigating Apr 10, 2024, 12:12 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 10, 2024, 12:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2024, 12:25 PM UTC

    This incident has been resolved.