PDF-Generator API incident

Issues with the service API endpoints

Critical Resolved View vendor source →

PDF-Generator API experienced a critical incident on April 17, 2024 affecting Document Generation Service and Customer Portal and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2024, 06:12 AM UTC
Resolved
Apr 17, 2024, 06:33 AM UTC
Duration
20m
Detected by Pingoru
Apr 17, 2024, 06:12 AM UTC

Affected components

Document Generation ServiceCustomer PortalEditor Service

Update timeline

  1. investigating Apr 17, 2024, 06:12 AM UTC

    We are currently investigating this issue.

  2. identified Apr 17, 2024, 06:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 17, 2024, 06:33 AM UTC

    This incident has been resolved.