PDF-Generator API incident

Redis connection issues on Enterprise Deployment (EU)

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on August 4, 2024 affecting Document Generation Service and Customer Portal and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2024, 01:52 PM UTC
Resolved
Aug 04, 2024, 01:58 PM UTC
Duration
5m
Detected by Pingoru
Aug 04, 2024, 01:52 PM UTC

Affected components

Document Generation ServiceCustomer PortalEditor Service

Update timeline

  1. investigating Aug 04, 2024, 01:52 PM UTC

    We are investigating Redis connection issues on Enterprise Deployment (EU)

  2. resolved Aug 04, 2024, 01:58 PM UTC

    Redis connection issues resolved.