PDF-Generator API incident

Elevated API Errors on Document Generation APIs

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on October 9, 2024 affecting Document Generation Service, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2024, 07:08 AM UTC
Resolved
Oct 09, 2024, 07:28 AM UTC
Duration
20m
Detected by Pingoru
Oct 09, 2024, 07:08 AM UTC

Affected components

Document Generation Service

Update timeline

  1. investigating Oct 09, 2024, 07:08 AM UTC

    We're experiencing an elevated level of API errors and are looking into the issue. The API returns correct response content, but the status code is returned as 500, which can cause false negative results in customer applications.

  2. monitoring Oct 09, 2024, 07:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 09, 2024, 07:28 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 09, 2024, 07:28 AM UTC

    This incident has been resolved.