PDF-Generator API incident

Document Generation Delays

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on March 2, 2025 affecting Document Generation Service, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2025, 09:17 AM UTC
Resolved
Mar 02, 2025, 09:46 AM UTC
Duration
28m
Detected by Pingoru
Mar 02, 2025, 09:17 AM UTC

Affected components

Document Generation Service

Update timeline

  1. investigating Mar 02, 2025, 09:17 AM UTC

    Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.

  2. monitoring Mar 02, 2025, 09:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2025, 09:46 AM UTC

    This incident has been resolved.