PBS experienced a minor incident on September 27, 2023 affecting Local Live Streams, lasting 43d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2023, 02:54 PM UTC
We have seen a few incidents from the past week of local station livestreams showing pixelation on video playback. To fix this issue, please log into the LLS Console and use the Restart Channel button for your local feed. Once the channel restarts, the video should play properly without the pixelation. If you restart your channel and the issue continues - or if the issue returns again at a later time - please report the issue via digitalsupport.pbs.org. You can also switch your feed to the PBS failover feed if the issue is ongoing.
- resolved Nov 09, 2023, 03:50 PM UTC
Please submit a Digital Support Portal ticket at digitalsupport.pbs.org if you continue to encounter this issue.