PBS incident

Media Manager Video Ingestions Failing from Amazon S3 URL

Minor Resolved View vendor source →

PBS experienced a minor incident on April 10, 2024 affecting Media Manager Console, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2024, 02:46 PM UTC
Resolved
Apr 10, 2024, 02:57 PM UTC
Duration
11m
Detected by Pingoru
Apr 10, 2024, 02:46 PM UTC

Affected components

Media Manager Console

Update timeline

  1. investigating Apr 10, 2024, 02:46 PM UTC

    We are currently looking into an issue preventing video URLs from ingesting into Media Manager when the videos have been added to an Amazon S3 folder. Video file uploads made directly from the computer are not affected, and this function in Media Manager can be used to ingest videos while we investigate this issue.

  2. resolved Apr 10, 2024, 02:57 PM UTC

    This issue has been resolved.