PBS incident
Published videos lead to 404 pages due to short description limit.
PBS experienced a minor incident on April 19, 2024 affecting Media Manager Console, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 19, 2024, 01:53 PM UTC
We've identified an issue where Media Manager videos with a Short Description over 90 characters will not publish properly, instead leading to 404 pages on the PBS website. While Media Manager increased the character limit to 100 for the Short Description field yesterday, we've discovered another part of our system is still restricted to the 90 character limit. This is preventing videos from reaching PBS platforms after being published in Media Manager if their Short Description exceeds 90 characters. For any affected videos, please update the Short Description to fewer than 90 characters and save the asset; the video should publish properly within a few minutes of saving. We'll be updating our this restriction to account for the new 100 character limit as soon as we can, and we will post an update here once that change has been made. Until that time, please continue to restrict your Short Descriptions to fewer than 90 characters.
- resolved Apr 22, 2024, 02:15 PM UTC
The team has updated all systems to support the new 100 character limit for short descriptions in Media Manager. Please reach back if you notice any issues. Thanks!