PBS experienced a notice incident on April 30, 2024 affecting PBS Mobile and OTT Apps, lasting 6d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2024, 07:46 PM UTC
We are investigating an issue on the Roku PBS App where recently uploaded videos experience low-quality playback, resembling a blurry or blocky video image. One popular example is Season 3 of Guilt. Videos on other platforms appear to be unaffected.
- identified May 02, 2024, 01:21 PM UTC
We’ve identified the cause of the issue as a bug with Amazon Web Services that affected all video files ingested between April 24 and May 1. We’ve worked with the AWS team to fix the bug, but all affected videos will need to be reingested in Media Manager for videos to play with the proper quality. We plan to do a bulk reingestion of video files today to target and correct all affected videos. We have already reingested popular videos, like Season 3 of Guilt, to fix them ahead of the bulk reingestion. Please subscribe to this page to receive future updates about this incident.
- resolved May 07, 2024, 06:26 PM UTC
We have completed the reingestion of affected videos in Media Manager, and this incident is now resolved.