PBS experienced a notice incident on April 28, 2025 affecting MVault Console, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 28, 2025, 05:23 PM UTC
This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .
- resolved Apr 30, 2025, 03:45 PM UTC
This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.