Payscale experienced a critical incident on May 25, 2021 affecting Market Reports and Market Reports and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2021, 04:40 PM UTC
We are currently experiencing issues with the Insight and Benchmark products The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 1:30 pm ET. We apologize for any inconvenience.
- identified May 25, 2021, 05:31 PM UTC
We are currently experiencing connection issues with the Benchmark and Insight products. The PayScale Team has identified the root cause and is working to resolve. We will post an updated status at 2:30 pm ET or sooner if the issue is resolved.
- monitoring May 25, 2021, 06:01 PM UTC
We were investigating connection issues impacting the Insight & Benchmark products. The issue has been discovered and was resolved at 1:38 pm ET. We are continuing to monitor and refresh underlying systems. We apologize for any inconvenience this may have caused.
- resolved May 25, 2021, 06:15 PM UTC
We were investigating connection issues impacting the Insight & Benchmark products as of 11:15 am ET. The issue has been discovered and was resolved at 1:38 pm ET. We apologize for any inconvenience this may have caused.