Payscale experienced a major incident on November 10, 2021 affecting Job Matching and Automatic Data Refresh and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Job MatchingAutomatic Data RefreshAnalytics
Update timeline
- investigating Nov 10, 2021, 08:18 PM UTC
Files sent to Marketpay and Insight Lab via SFTP are not successfully transferring to production environments, our development team is investigating this issue with the highest priority.
- resolved Nov 10, 2021, 11:33 PM UTC
We have resolved this issue and are working through the backlog of files to be processed, this will take some time and you will receive a standard upload complete notification when they have been processed.