Payscale experienced a critical incident on February 8, 2023 affecting Market Reports and Job Collaboration and 1 more component, lasting 19h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 08, 2023, 10:47 PM UTC
Insight Lab and Team are experiencing network issues that are preventing users from accessing the system(s). The Payscale team is in the process of identifying the issue and then implementing a solution. We will continue to provide updates until this issue is resolved. Thank you for your patience.
- monitoring Feb 09, 2023, 02:06 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Feb 09, 2023, 06:05 PM UTC
Our network distributed cache failed resulting in the issue. Disabling the cache resolved the issue and we will continue to work on identifying why caching failed and then reimplement caching.