Payscale incident

MarketPay Down

Critical Resolved View vendor source →

Payscale experienced a critical incident on June 13, 2019 affecting Main Site/System, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2019, 04:48 PM UTC
Resolved
Jun 13, 2019, 07:51 PM UTC
Duration
3h 3m
Detected by Pingoru
Jun 13, 2019, 04:48 PM UTC

Affected components

Main Site/System

Update timeline

  1. investigating Jun 13, 2019, 04:48 PM UTC

    MarketPay is experiencing issues and we are actively investigating.

  2. investigating Jun 13, 2019, 04:49 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 13, 2019, 07:51 PM UTC

    Resolved: We were investigating issues impacting access to the MarketPay product. The issue has been discovered and primary functionality was resolved at 3:27 pm (EST). We apologize for any inconvenience this may have caused. A virtual machine in AWS for a critical server became unresponsive requiring a manual failover to a backup virtual machine. We are working with AWS to diagnose the root cause in more detail. Advanced Reporting (Tableau) is not operational. We are working with AWS to get the primary server operational and restore Tableau.