Payscale incident

RESOLVED - PayScale Team Outage 02.03.20

Major Resolved View vendor source →

Payscale experienced a major incident on February 3, 2020 affecting Job Collaboration and Pay Cycle Execution, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2020, 08:30 PM UTC
Resolved
Feb 03, 2020, 09:50 PM UTC
Duration
1h 19m
Detected by Pingoru
Feb 03, 2020, 08:30 PM UTC

Affected components

Job CollaborationPay Cycle Execution

Update timeline

  1. investigating Feb 03, 2020, 09:02 PM UTC

    Team is experiencing an outage and we are currently investigating.

  2. investigating Feb 03, 2020, 09:31 PM UTC

    We have identified the root cause and are working toward a resolution.

  3. identified Feb 03, 2020, 09:32 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 03, 2020, 10:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 03, 2020, 11:46 PM UTC

    Team was unavailable due to a change that was released that required an unanticipated resource upgrade. The issue started at 3:00 pm (EST) and was resolved at 4:49 pm (EST).