Payscale incident

Internal system impacting Team and Lab performance

Minor Resolved View vendor source →

Payscale experienced a minor incident on February 24, 2020 affecting Market Reports and Job Collaboration and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2020, 05:02 PM UTC
Resolved
Feb 24, 2020, 08:04 PM UTC
Duration
3h 1m
Detected by Pingoru
Feb 24, 2020, 05:02 PM UTC

Affected components

Market ReportsJob CollaborationJob MatchingPay Cycle ExecutionAnalytics

Update timeline

  1. investigating Feb 24, 2020, 05:02 PM UTC

    We are currently experiencing issues with an internal tool that impacts our Team and Insight Lab products. The PayScale Team is investigating and will post an updated status as soon as possible. We apologize for any inconvenience.

  2. investigating Feb 24, 2020, 05:03 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 24, 2020, 05:38 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 24, 2020, 08:04 PM UTC

    We experienced an outage with a cloud provider platform service which impacted Team's availability and it's integration with Lab. This primarily impacted our clients who utilize Team for their increase cycles. We have since resolved the issue and both products should now be fully functional.