Payscale experienced a critical incident on March 28, 2022 affecting Salary Survey and Login/Password Reset, lasting 19h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2022, 08:30 PM UTC
We are currently experiencing issues with payscale.com (including the Salary Survey). The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 5:30 pm ET. We apologize for any inconvenience.
- investigating Mar 28, 2022, 09:35 PM UTC
We are continuing to investigate issues with payscale.com (specifically Salary Survey profiles). The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 7:30 pm ET. We apologize for any inconvenience.
- monitoring Mar 28, 2022, 09:55 PM UTC
We were investigating issues impacting the Salary Survey in Payscale.com The issue has been discovered and a fix was implemented at 4:30 pm ET. We expect this issue is resolved, but we will continue to monitor the logs closely.. Due to the nature of the outage, reports ran during this time may not have been saved in the database and would need to be attempted again. We apologize for any inconvenience this may have caused.
- resolved Mar 29, 2022, 04:22 PM UTC
This incident has been resolved. Due to the nature of the outage, reports ran during this time may not have been saved in the database and would need to be attempted again. We apologize for any inconvenience this may have caused.