Payroc experienced a minor incident on February 3, 2026 affecting IBX Customer Portal, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
IBX Customer Portal
Update timeline
- investigating Feb 03, 2026, 01:12 PM UTC
We have confirmed that the IBX Customer Portal is currently experiencing disruptions at this time. Our network operations center is investigating the issue and will update this incident with additional information as it becomes available.
- resolved Feb 03, 2026, 01:25 PM UTC
The issue affecting the IBX Customer Portal has been resolved.