PayRange incident

Elevated Responses

Critical Resolved View vendor source →

PayRange experienced a critical incident on July 25, 2019 affecting API Servers and Management Portal and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2019, 12:51 AM UTC
Resolved
Jul 25, 2019, 02:05 AM UTC
Duration
1h 14m
Detected by Pingoru
Jul 25, 2019, 12:51 AM UTC

Affected components

API ServersManagement PortalMobile Apps

Update timeline

  1. investigating Jul 25, 2019, 12:51 AM UTC

    We're experiencing elevated response times in our network. Our engineers are investigating. The issue may prevent login as well as completing transactions.

  2. identified Jul 25, 2019, 01:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 25, 2019, 01:51 AM UTC

    A fix has been implemented and we are monitoring. All services are back to normal.

  4. resolved Jul 25, 2019, 02:05 AM UTC

    The incident has been resolved.