PayRange incident

Degraded performance

Major Resolved View vendor source →

PayRange experienced a major incident on November 17, 2019 affecting API Servers and Management Portal and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2019, 01:29 AM UTC
Resolved
Nov 17, 2019, 03:51 AM UTC
Duration
2h 22m
Detected by Pingoru
Nov 17, 2019, 01:29 AM UTC

Affected components

API ServersManagement PortalMobile Apps

Update timeline

  1. investigating Nov 17, 2019, 01:29 AM UTC

    We are currently investigating an issue that is causing slow response from servers, which may cause Apps to display unknown errors.

  2. investigating Nov 17, 2019, 01:42 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 17, 2019, 01:58 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 17, 2019, 03:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Nov 17, 2019, 03:03 AM UTC

    All services have returned to normal. We will continue monitoring.

  6. resolved Nov 17, 2019, 03:51 AM UTC

    This incident has been resolved.