PayRange incident

Outage

Critical Resolved View vendor source →

PayRange experienced a critical incident on November 19, 2019 affecting API Servers and Management Portal and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2019, 04:30 AM UTC
Resolved
Nov 19, 2019, 05:38 AM UTC
Duration
1h 7m
Detected by Pingoru
Nov 19, 2019, 04:30 AM UTC

Affected components

API ServersManagement PortalMobile Apps

Update timeline

  1. investigating Nov 19, 2019, 04:30 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 19, 2019, 04:48 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 19, 2019, 05:07 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 19, 2019, 05:16 AM UTC

    A fix has been implemented and all services are running again. We are continuing to monitor.

  5. resolved Nov 19, 2019, 05:38 AM UTC

    This incident has been resolved.