PayRange incident

System outage

Critical Resolved View vendor source →

PayRange experienced a critical incident on November 16, 2020 affecting API Servers and Management Portal and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2020, 06:10 PM UTC
Resolved
Nov 16, 2020, 09:17 PM UTC
Duration
3h 7m
Detected by Pingoru
Nov 16, 2020, 06:10 PM UTC

Affected components

API ServersManagement PortalMobile Apps

Update timeline

  1. investigating Nov 16, 2020, 06:10 PM UTC

    We are currently investigating this issue.

  2. identified Nov 16, 2020, 06:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 16, 2020, 07:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 16, 2020, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Nov 16, 2020, 08:42 PM UTC

    We are currently investigating this issue.

  6. monitoring Nov 16, 2020, 09:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Nov 16, 2020, 09:17 PM UTC

    This incident has been resolved.