PayRange incident

Outage

Critical Resolved View vendor source →

PayRange experienced a critical incident on March 1, 2021 affecting API Servers and Management Portal and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2021, 02:25 AM UTC
Resolved
Mar 01, 2021, 04:00 AM UTC
Duration
1h 35m
Detected by Pingoru
Mar 01, 2021, 02:25 AM UTC

Affected components

API ServersManagement PortalMobile Apps

Update timeline

  1. investigating Mar 01, 2021, 02:25 AM UTC

    We are currently investigating the issue.

  2. identified Mar 01, 2021, 02:50 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 01, 2021, 03:28 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 01, 2021, 03:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 01, 2021, 04:00 AM UTC

    This incident has been resolved.