PayRange incident

Outage

Critical Resolved View vendor source →

PayRange experienced a critical incident on March 1, 2021 affecting API Servers and Management Portal and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2021, 11:46 PM UTC
Resolved
Mar 02, 2021, 02:52 AM UTC
Duration
3h 6m
Detected by Pingoru
Mar 01, 2021, 11:46 PM UTC

Affected components

API ServersManagement PortalMobile Apps

Update timeline

  1. investigating Mar 01, 2021, 11:46 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 02, 2021, 12:19 AM UTC

    We are continuing to investigate this issue.

  3. identified Mar 02, 2021, 12:38 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 02, 2021, 02:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 02, 2021, 02:52 AM UTC

    This incident has been resolved.