PayRange incident

System outage

Critical Resolved View vendor source →

PayRange experienced a critical incident on December 15, 2021 affecting API Servers and Management Portal and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:59 PM UTC
Resolved
Dec 15, 2021, 04:31 PM UTC
Duration
31m
Detected by Pingoru
Dec 15, 2021, 03:59 PM UTC

Affected components

API ServersManagement PortalMobile Apps

Update timeline

  1. investigating Dec 15, 2021, 03:59 PM UTC

    We are currently investigating this issue.

  2. identified Dec 15, 2021, 04:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 15, 2021, 04:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 15, 2021, 04:31 PM UTC

    This incident has been resolved.