PayRange experienced a major incident on February 10, 2023 affecting Mobile Apps, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2023, 04:12 AM UTC
We are currently investigating an issue which is affecting our Android App (all versions). It is unable to reach our servers. IOS App is not affected.
- investigating Feb 10, 2023, 04:14 AM UTC
We are continuing to investigate this issue.
- investigating Feb 10, 2023, 05:00 AM UTC
We are continuing to investigate this issue.
- identified Feb 10, 2023, 05:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 10, 2023, 06:20 AM UTC
Hot Fix: Android App 6.7.9 has been released and fixes the "Server is unreachable" error. All Android users will need to update. Old Apps will no longer work. This issue does not affect Apple iOS devices.
- resolved Feb 10, 2023, 06:25 AM UTC
This incident has been resolved. Hot Fix: Android App 6.7.9 has been released and fixes the "Server is unreachable" error. All Android users will need to update. Old Apps will no longer work. This issue does not affect Apple iOS devices.