PayRange incident

System outage

Critical Resolved View vendor source →

PayRange experienced a critical incident on April 7, 2024 affecting API Servers and Management Portal and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2024, 08:02 PM UTC
Resolved
Apr 07, 2024, 09:35 PM UTC
Duration
1h 33m
Detected by Pingoru
Apr 07, 2024, 08:02 PM UTC

Affected components

API ServersManagement PortalMobile Apps

Update timeline

  1. investigating Apr 07, 2024, 08:02 PM UTC

    We are currently investigating an outage.

  2. investigating Apr 07, 2024, 08:35 PM UTC

    We are continuing to investigate the issue.

  3. investigating Apr 07, 2024, 09:07 PM UTC

    We are working diligently to identify the issue.

  4. investigating Apr 07, 2024, 09:19 PM UTC

    We have implemented a fix and are monitoring.

  5. resolved Apr 07, 2024, 09:35 PM UTC

    This incident has been resolved.