PayRange experienced a major incident on November 8, 2018 affecting API Servers and Management Portal and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
API ServersManagement PortalMobile Apps
Update timeline
- investigating Nov 08, 2018, 05:36 PM UTC
We are currently investigating an issue that is causing elevated response times.
- identified Nov 08, 2018, 05:52 PM UTC
The issue has been identified and we are working on it. Most responses have returned to normal levels at this time.
- monitoring Nov 08, 2018, 05:54 PM UTC
A fix has been implemented and we are monitoring the results. All services have returned to normal.
- resolved Nov 08, 2018, 06:04 PM UTC
This incident has been resolved. All services are operating normally.