PayRange incident

Manage Web Console login issue

Major Resolved View vendor source →

PayRange experienced a major incident on January 28, 2019 affecting Management Portal, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2019, 10:03 PM UTC
Resolved
Jan 28, 2019, 10:29 PM UTC
Duration
25m
Detected by Pingoru
Jan 28, 2019, 10:03 PM UTC

Affected components

Management Portal

Update timeline

  1. investigating Jan 28, 2019, 10:03 PM UTC

    We are currently investigating login issues to the Manage web console.

  2. identified Jan 28, 2019, 10:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2019, 10:20 PM UTC

    A fix has been implemented and we are monitoring the results. Login to Manage console is currently working normally.

  4. resolved Jan 28, 2019, 10:29 PM UTC

    The incident has been resolved. Login is working normally.