PayRange incident

Outage

Critical Resolved View vendor source →

PayRange experienced a critical incident on November 17, 2019 affecting API Servers and Management Portal and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2019, 07:41 PM UTC
Resolved
Nov 17, 2019, 09:43 PM UTC
Duration
2h 1m
Detected by Pingoru
Nov 17, 2019, 07:41 PM UTC

Affected components

API ServersManagement PortalMobile Apps

Update timeline

  1. investigating Nov 17, 2019, 07:41 PM UTC

    We are currently investigating an outage caused by an update.

  2. investigating Nov 17, 2019, 08:21 PM UTC

    We are continuing to investigate the issue.

  3. identified Nov 17, 2019, 09:05 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 17, 2019, 09:07 PM UTC

    All services are reporting normal now. We will continue to monitor.

  5. resolved Nov 17, 2019, 09:43 PM UTC

    This incident has been resolved.