PayRange incident

Outage

Critical Resolved View vendor source →

PayRange experienced a critical incident on June 9, 2020 affecting API Servers and Management Portal and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2020, 10:15 PM UTC
Resolved
Jun 10, 2020, 01:29 AM UTC
Duration
3h 13m
Detected by Pingoru
Jun 09, 2020, 10:15 PM UTC

Affected components

API ServersManagement PortalMobile Apps

Update timeline

  1. investigating Jun 09, 2020, 10:15 PM UTC

    We are currently investigating an issue which is causing an outage.

  2. identified Jun 09, 2020, 10:37 PM UTC

    The issue has been identified. Our cloud service provider is having an outage which is affecting our Apps.

  3. identified Jun 09, 2020, 11:40 PM UTC

    We are still waiting on IBM Cloud to restore their service.

  4. monitoring Jun 10, 2020, 12:23 AM UTC

    Service has been restored and we are monitoring.

  5. resolved Jun 10, 2020, 01:29 AM UTC

    All services are now back to normal.