Paycor incident

DocuSign Integration Errors

Major Resolved View vendor source →

Paycor experienced a major incident on July 11, 2024 affecting Offer Letters, lasting 5h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2024, 02:16 PM UTC
Resolved
Jul 11, 2024, 08:10 PM UTC
Duration
5h 53m
Detected by Pingoru
Jul 11, 2024, 02:16 PM UTC

Affected components

Offer Letters

Update timeline

  1. investigating Jul 11, 2024, 02:16 PM UTC

    Clients utilizing the DocuSign integration for Offer Letters are receiving an error message during the Offer Letter creation process. We are investigating the issue.

  2. investigating Jul 11, 2024, 02:18 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 11, 2024, 02:30 PM UTC

    We are continuing to investigate this issue.

  4. identified Jul 11, 2024, 02:39 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jul 11, 2024, 07:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 11, 2024, 08:10 PM UTC

    This incident has been resolved.