Pathwright Outage History

Type: Incident Duration: 2 hours and 59 minutes Affected Components: Primary Service, API Server (GraphQL), Backend Server, Path App (iOS) Nov 18, 12:00:00 GMT+0 - Identified - One of our providers, Cloudflare, is down: [https://www.cloudflare.com/.](https://www.cloudflare.com/) We are following their status at [https://www.cloudflarestatus.com/.](https://www.cloudflarestatus.com/) Nov 18, 14:36:39 GMT+0 - Monitoring - The Pathwright platform is functional. Nov 18, 14:58:58 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 5 hours and 29 minutes Affected Components: Path App (iOS) Oct 23, 19:59:10 GMT+0 - Resolved - This incident has been resolved. We apologize for the down time and will be revisiting the integrations that caused this issue. Oct 23, 14:30:00 GMT+0 - Investigating - We are currently investigating this incident. Current we suspect a 3rd-party change that is preventing Path App users from logging in. We will post more information as we have it. Oct 23, 17:08:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 1 hour and 58 minutes Oct 21, 21:00:53 GMT+0 - Investigating - We are currently investigating this incident. Oct 21, 22:31:25 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 21, 22:58:53 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 19 hours and 59 minutes Affected Components: API Server (GraphQL) Feb 1, 07:14:54 GMT+0 - Resolved - API Server (GraphQL) is now operational! This update was created by an automated monitoring service. Feb 1, 06:54:55 GMT+0 - Investigating - API Server (GraphQL) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Type: Incident Duration: 20 hours and 15 minutes Affected Components: Backend Server Feb 1, 06:54:32 GMT+0 - Investigating - Backend Server cannot be accessed at the moment. This incident was created by an automated monitoring service. Feb 1, 07:14:46 GMT+0 - Resolved - Backend Server is now operational! This update was created by an automated monitoring service.

Type: Incident Duration: 3 hours and 51 minutes Affected Components: Backend Server, API Server (GraphQL), Primary Service Nov 27, 00:35:28 GMT+0 - Investigating - We're currently experiencing elevated load times across the platform. We'll keep you up to date as we investigate. Nov 27, 01:39:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. We've identified that the main area of the platform affected by this issue appears to be with Discussions which load slowly or fail to load in larger cohorts. We'll update you on this page as we diagnose and fix the issue. Thanks for your patience. Nov 27, 04:26:41 GMT+0 - Resolved - This incident has been resolved. The issue seems to have been caused by a minor fix deployed earlier in the day. Rolling back that deploy resolved the slowdowns with discussion.

Type: Incident Duration: 22 hours and 41 minutes Affected Components: Primary Service Jul 23, 17:50:00 GMT+0 - Investigating - We're currently investigating loading issues with Vimeo videos embedded via iFramely. It appears that only some Vimeo videos embedded via iFramely are affected. Jul 24, 00:42:50 GMT+0 - Monitoring - We implemented a workaround and are currently monitoring the result. The root cause is still unknown but lies with a 3rd party service. The workaround enables learners to view Vimeo embedded videos, but those videos affected will still not load when editing. Jul 24, 16:31:03 GMT+0 - Resolved - This incident has been resolved. If you still experience loading issues for any of your Vimeo videos embedded via Iframely, you can follow these steps to resolve: 1) Go to , 2) enter URL 3) see the results and then hit "REFRESH" button manually to invalidate that URL.

Type: Incident Duration: 1 hour and 1 minute Affected Components: Backend Server, API Server (GraphQL), Primary Service Jun 26, 10:06:10 GMT+0 - Investigating - We are currently investigating elevated error rates that may prevent access to the Pathwright platform. We'll keep you updated as our investigation progresses. Jun 26, 10:19:26 GMT+0 - Identified - We have identified the issue and are currently making repairs to our servers to restore access to the platform. Thank you for your patience. Jun 26, 10:39:45 GMT+0 - Monitoring - We have implemented fixes for the issues affecting platform availability, and the platform is currently back to full performance. We will continue to monitor to ensure that stability is maintained. Jun 26, 11:07:33 GMT+0 - Resolved - We've resolved the issues that impacted access to the Pathwright Platform over the past few hours. We will continue to monitor throughout the day. Thank you for your patience!