Pathwright incident

Investigating loading issues with Vimeo videos embedded via iFramely

Minor Resolved View vendor source →

Pathwright experienced a minor incident on July 23, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2024, 05:50 PM UTC
Resolved
Jul 23, 2024, 05:50 PM UTC
Duration
—
Detected by Pingoru
Jul 23, 2024, 05:50 PM UTC

Update timeline

  1. resolved Jul 23, 2024, 05:50 PM UTC

    Type: Incident Duration: 22 hours and 41 minutes Affected Components: Primary Service Jul 23, 17:50:00 GMT+0 - Investigating - We're currently investigating loading issues with Vimeo videos embedded via iFramely. It appears that only some Vimeo videos embedded via iFramely are affected. Jul 24, 00:42:50 GMT+0 - Monitoring - We implemented a workaround and are currently monitoring the result. The root cause is still unknown but lies with a 3rd party service. The workaround enables learners to view Vimeo embedded videos, but those videos affected will still not load when editing. Jul 24, 16:31:03 GMT+0 - Resolved - This incident has been resolved. If you still experience loading issues for any of your Vimeo videos embedded via Iframely, you can follow these steps to resolve: 1) Go to , 2) enter URL 3) see the results and then hit "REFRESH" button manually to invalidate that URL.