Parseur incident

Delayed document processing

Minor Resolved View vendor source →

Parseur experienced a minor incident on September 16, 2024 affecting Parseur app and Parseur API, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 12:55 PM UTC
Resolved
Sep 16, 2024, 01:33 PM UTC
Duration
38m
Detected by Pingoru
Sep 16, 2024, 12:55 PM UTC

Affected components

Parseur appParseur API

Update timeline

  1. investigating Sep 16, 2024, 12:55 PM UTC

    We're delayed document processing at the moment. Investigating.

  2. identified Sep 16, 2024, 01:06 PM UTC

    We have identified the source of the issue and have deployed a temporary fix.

  3. identified Sep 16, 2024, 01:13 PM UTC

    Documents are getting processed. We have a 6 minutes delay at the moment and decreasing.

  4. monitoring Sep 16, 2024, 01:28 PM UTC

    The backlog of documents has cleared. Documents are processing as normal.

  5. resolved Sep 16, 2024, 01:33 PM UTC

    Incident is resolved.