Parseur incident

Degraded scanned document performance

Minor Resolved View vendor source →

Parseur experienced a minor incident on May 19, 2025, lasting 22h 16m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 06:57 PM UTC
Resolved
May 20, 2025, 05:13 PM UTC
Duration
22h 16m
Detected by Pingoru
May 19, 2025, 06:57 PM UTC

Update timeline

  1. identified May 19, 2025, 06:57 PM UTC

    Some scanned documents may take longer than usual to be analyzed and processed. We suggest disabling the "Force OCR" setting if not strictly necessary, to improve performance. An incident case has been opened with our service provider. We'll keep you posted on the progress on this issue.

  2. resolved May 20, 2025, 05:13 PM UTC

    Incident is resolved.