Parseur incident
Intermittent document processing errors with AI Engine v2
Parseur experienced a minor incident on January 23, 2026 affecting Parseur API, lasting 8h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2026, 05:53 AM UTC
We’ve seen an increase in intermittent processing errors when processing documents with AI Engine v2. Our team is actively investigating. In the meantime, if you see documents failing with “Process Failed (AI)”, we recommend one of the following workarounds: - Retry later: manually reprocess the affected documents after a short delay (the issue is intermittent and retries often succeed). - Switch engines: move to the newly released AI Engine v2.5, which should reduce or eliminate these errors. We’ll share an update as soon as we have more information.
- identified Jan 23, 2026, 07:05 AM UTC
We’ve found the source of the problem and are currently developing a fix.
- monitoring Jan 23, 2026, 07:54 AM UTC
We’ve rolled out an update to mitigate document processing failures by improving our existing retry mechanism. With this improvement, when a processing attempt fails, the system will now retry a few times more effectively to help ensure the document completes successfully. Most documents should eventually process successfully, though retries can result in slightly longer processing times. We’re monitoring the situation and will keep optimizing as needed.
- resolved Jan 23, 2026, 02:37 PM UTC
This incident has been resolved.