Parserr incident

Email Delivery Disruption in Parserr Application

Major Resolved View vendor source →

Parserr experienced a major incident on June 12, 2023, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2023, 07:00 AM UTC
Resolved
Jun 13, 2023, 10:07 PM UTC
Duration
1d 15h
Detected by Pingoru
Jun 12, 2023, 07:00 AM UTC

Update timeline

  1. resolved Jun 13, 2023, 10:07 PM UTC

    We are pleased to inform you that our dedicated IT Team has successfully identified and resolved the issue. All affected accounts have been restored, and emails are now being received and parsed as expected. We apologize for any inconvenience this may have caused you and appreciate your patience throughout the resolution process. Rest assured that we take such incidents seriously and have implemented measures to prevent similar occurrences in the future. If you have any further questions or require additional assistance, please do not hesitate to contact our IT Service Desk. You can reach us by emailing [email protected] or by calling +1 (323) 329-6645. Thank you for your understanding