ParishSOFT incident

Unable to login to ParishSOFT Family Suite

Critical Resolved View vendor source →

ParishSOFT experienced a critical incident on March 27, 2019 affecting ParishSOFT Family Suite and ParishSOFT Family Suite - AIM Products and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2019, 12:37 PM UTC
Resolved
Mar 27, 2019, 01:51 PM UTC
Duration
1h 13m
Detected by Pingoru
Mar 27, 2019, 12:37 PM UTC

Affected components

ParishSOFT Family SuiteParishSOFT Family Suite - AIM ProductsParishSOFT Aim Sync

Update timeline

  1. investigating Mar 27, 2019, 12:37 PM UTC

    We are currently investigating the issue of users not being able to log into ParishSOFT Family Suite.

  2. monitoring Mar 27, 2019, 01:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 27, 2019, 01:38 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 27, 2019, 01:51 PM UTC

    This incident has been resolved.