ParishSOFT incident

Remote Solutions 2.0 Icons not appearing & System Performance Issues

Minor Resolved View vendor source →

ParishSOFT experienced a minor incident on April 25, 2019 affecting ParishSOFT Remote Solutions - System 2, lasting 20h 47m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2019, 05:44 PM UTC
Resolved
Apr 26, 2019, 02:32 PM UTC
Duration
20h 47m
Detected by Pingoru
Apr 25, 2019, 05:44 PM UTC

Affected components

ParishSOFT Remote Solutions - System 2

Update timeline

  1. investigating Apr 25, 2019, 05:44 PM UTC

    IT is currently investigating the root of the issue with Remote Solutions 2.0 that may be affecting some users (hosted.parishsoft.com)

  2. identified Apr 25, 2019, 06:11 PM UTC

    The issue has been identified and we are currently investigating a possible fix

  3. monitoring Apr 25, 2019, 08:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 26, 2019, 02:32 PM UTC

    This incident has been resolved.