ParishSOFT incident

Users unable to access site - "This site can’t be reached"

Minor Resolved View vendor source →

ParishSOFT experienced a minor incident on May 13, 2019 affecting ParishSOFT Family Suite and ParishSOFT Accounting, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2019, 01:07 PM UTC
Resolved
May 13, 2019, 04:09 PM UTC
Duration
3h 1m
Detected by Pingoru
May 13, 2019, 01:07 PM UTC

Affected components

ParishSOFT Family SuiteParishSOFT Accounting

Update timeline

  1. investigating May 13, 2019, 01:08 PM UTC

    We are currently investigating this issue.

  2. investigating May 13, 2019, 01:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 13, 2019, 01:09 PM UTC

    We are continuing to investigate this issue.

  4. monitoring May 13, 2019, 01:21 PM UTC

    We have identified the issue and websites should be operating as normal. We will continue to monitor this issue.

  5. monitoring May 13, 2019, 01:46 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 13, 2019, 04:09 PM UTC

    This incident has been resolved.