ParishSOFT experienced a notice incident on July 29, 2019 affecting ParishSOFT Family Suite and ParishSOFT Family Suite - AIM Products and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 29, 2019, 03:38 PM UTC
Some users may have experienced an error upon login: Multiple customers reporting : Timeout performing EVAL (5000ms), next: EVAL, inst: 0, qu: 0, qs: 13, aw: False, rs: ReadAsync, ws: Idle, in: 65536, serverEndpoint: Unspecified/parishsoftprod.redis.cache.windows.net:6380, mgr: 10 of 10 available, clientName: MBPSPRDWEB04, IOCP: (Busy=0,Free=800,Min=400,Max=800), IT has identified and implemented a resolution to the issue and we are monitoring the outcome.
- resolved Jul 29, 2019, 04:21 PM UTC
ParishSOFT IT has identified and corrected the root of the issue in relation to users receiving an application error. We will continue to monitor the system, and users should be able to navigate to the system normally.