ParishSOFT experienced a critical incident on August 20, 2019 affecting ParishSOFT Remote Solutions - System 2, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
ParishSOFT Remote Solutions - System 2
Update timeline
- identified Aug 20, 2019, 01:26 PM UTC
Users attempting to access Dio Aim products are able to open the software but receive errors when attempting to access/manipulate the data found within the application.
- monitoring Aug 20, 2019, 06:04 PM UTC
A fix has been implemented and we are currently monitoring the results.
- resolved Aug 20, 2019, 07:40 PM UTC
The issue has been resolved. All activity should be normal across remote solution platforms.