ParishSOFT incident

AIM Desktop Products - Unable to update information

Major Resolved View vendor source →

ParishSOFT experienced a major incident on August 20, 2019 affecting ParishSOFT Family Suite - AIM Products, lasting 23h 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2019, 01:27 PM UTC
Resolved
Aug 21, 2019, 01:20 PM UTC
Duration
23h 53m
Detected by Pingoru
Aug 20, 2019, 01:27 PM UTC

Affected components

ParishSOFT Family Suite - AIM Products

Update timeline

  1. investigating Aug 20, 2019, 01:27 PM UTC

    We are currently investigating the issue where users are experiencing error messages when trying to enter information on to the hosted.parishsoft.com platform. If you have a remoteaccess.parishsoft.com platform, you may connect to that login and continue without issue.

  2. resolved Aug 21, 2019, 01:20 PM UTC

    This incident has been resolved.