ParishSOFT incident

Diocesan Aim Product users unable to open or connect to Diocesan Desktop Products.

Critical Resolved View vendor source →

ParishSOFT experienced a critical incident on August 21, 2019 affecting ParishSOFT Family Suite - AIM Products and ParishSOFT Aim Sync, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2019, 02:13 PM UTC
Resolved
Aug 21, 2019, 06:03 PM UTC
Duration
3h 50m
Detected by Pingoru
Aug 21, 2019, 02:13 PM UTC

Affected components

ParishSOFT Family Suite - AIM ProductsParishSOFT Aim Sync

Update timeline

  1. investigating Aug 21, 2019, 02:13 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 21, 2019, 04:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 21, 2019, 05:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2019, 06:03 PM UTC

    This incident has been resolved.