ParishSOFT incident

Incoming Call Outage

Critical Resolved View vendor source →

ParishSOFT experienced a critical incident on October 11, 2019 affecting ParishSOFT Support Call Center, lasting 3d 17h. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2019, 08:04 PM UTC
Resolved
Oct 15, 2019, 01:13 PM UTC
Duration
3d 17h
Detected by Pingoru
Oct 11, 2019, 08:04 PM UTC

Affected components

ParishSOFT Support Call Center

Update timeline

  1. identified Oct 11, 2019, 08:04 PM UTC

    Currently the ParishSOFT Ann Arbor support call center is experiencing difficulties receiving incoming phone calls.

  2. identified Oct 14, 2019, 01:44 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 15, 2019, 01:13 PM UTC

    This incident has been resolved.