ParishSOFT incident

Unable to access Go Global 4.8, Remote Solutions System 2 or Logos Dashboard.

Critical Resolved View vendor source →

ParishSOFT experienced a critical incident on October 28, 2019 affecting Logos GoGlobal 4.8 and ParishSOFT Remote Solutions - System 2 and 1 more component, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2019, 01:10 PM UTC
Resolved
Oct 28, 2019, 06:00 PM UTC
Duration
4h 50m
Detected by Pingoru
Oct 28, 2019, 01:10 PM UTC

Affected components

Logos GoGlobal 4.8ParishSOFT Remote Solutions - System 2Logos PeopleFlow / VPIN

Update timeline

  1. investigating Oct 28, 2019, 01:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 28, 2019, 03:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2019, 06:00 PM UTC

    Our IT Team has identified and corrected the root of the issue with Remote Solutions 2.0 and GoGlobal platforms. All systems are operating as normal.